Basics
Learning delivery flow
Connect sold offers, cohorts, learner progress, certifications, and customer context in one concise path.
Use this guide when you need to understand how products, commerce, learning, and customer context connect after a sale or enrollment decision.
Delivery map
What this means in practice
- Products define what you sell.
- Commerce tracks money movement and payment state.
- Learning runs the actual delivery experience.
- Customer and CRM surfaces keep the broader relationship visible.
Best sequence
- Confirm the correct course or event product exists.
- Review payment or subscription state if delivery depends on it.
- Create or review the cohort.
- Enroll learners and track progress.
- Use analytics and certification views to manage completion.
- Keep the customer record current when delivery affects support, renewal, or expansion.